Last updated: 25 October 2026
These terms apply to every order placed through this website. Please read them before you order. By placing an order you agree to them.
About us
This website is run by SB Trophies, 20A High Street, Clay Cross, Chesterfield, Derbyshire, S45 9DY. You can contact us on 07763 839234 or at sbtrophiescx@aol.com.
Placing an order
- When you place an order you will receive an email confirming we have received it. A contract between us is formed when we accept the order and take payment.
- If we cannot accept your order, for example because an item is out of stock or we cannot meet your date, we will contact you and refund anything you have paid.
- Product photos are a guide. Trophies, medals and awards may vary slightly in colour, finish and size from the pictures, and suppliers sometimes update their designs.
Prices and payment
- All prices are in pounds sterling. Engraving and printing charges are shown when you choose your options.
- Payment is taken in full when you order, by debit or credit card through SumUp.
- We try hard to make sure prices are correct. If we find a pricing mistake we will contact you before going ahead, and you can choose to cancel for a full refund.
Your engraving, printing and artwork
- Please check all names, wording, spelling, dates and team details carefully before you order. We engrave and print exactly what you give us.
- If something looks unusual or unclear we may contact you to check before we start, which can affect the time your order takes.
- If you upload a logo or artwork, you confirm that you own it or have permission to use it. We cannot reproduce material that infringes someone else’s rights or that we consider offensive.
- For the best results, logos should be clear, high quality files. If a file is not good enough to reproduce well we will let you know.
Dates and collection
- All orders are for collection from our shop at 20A High Street, Clay Cross. We do not currently offer delivery.
- The “date required by” you choose at checkout helps us plan your order. We will always do our best to have it ready in time, and we will contact you if there is a problem. Please allow extra time for large or busy orders, especially at the end of a sports season.
- We will let you know when your order is ready. Please collect it during our opening hours.
- If an order has not been collected after three months, we will try to contact you. If we cannot reach you, we may dispose of the items without a refund.
Cancellations, returns and refunds
Because most of our products are personalised for you, special rules apply to cancellations and returns. Please see our Returns and Refunds policy for full details. This does not affect your legal rights.
Our responsibility to you
- We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
- We are not responsible for losses that were not foreseeable, or for business losses such as lost profit.
- Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
- We are not responsible for delays caused by events outside our control, such as supplier or courier delays. If this happens we will contact you as soon as we can.
Your information
We use the information you give us as set out in our Privacy Policy.
Other important terms
- We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.
- If any part of these terms is found to be unenforceable, the rest will still apply.
- These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.