Last updated: 25 October 2026
We want you to be completely happy with your order. If something is not right, please get in touch as soon as possible on 07763 839234 or at sbtrophiescx@aol.com and we will put it right.
Personalised items
Trophies, medals, awards and gifts that have been engraved, printed or otherwise made to your instructions are personalised, so they cannot be cancelled once work has started and cannot be returned just because you have changed your mind. Under the Consumer Contracts Regulations, the usual 14 day right to cancel does not apply to goods made to your specification or clearly personalised.
Cancelling an order
- If you need to cancel, contact us as soon as possible. If we have not yet started work on your order, we will cancel it and give you a full refund.
- Once engraving or printing has started, the order cannot be cancelled.
- Items that have not been personalised in any way can be cancelled within 14 days of collection for a full refund, as long as they are returned to the shop unused and in their original condition and packaging.
If we make a mistake
If your engraving or printing does not match what you asked for, we will redo it free of charge, or give you a full refund if you prefer. Please check your order when you collect it and let us know within 14 days.
We cannot offer a free remake for mistakes in the wording you supplied, such as spelling errors in names. We are always happy to redo items at a reduced cost in these cases, so just ask.
Faulty or damaged items
If an item is faulty or damaged, let us know and bring it back to the shop with your order details. We will repair or replace it, or give you a refund. This does not affect your legal rights under the Consumer Rights Act 2015.
How refunds are paid
Refunds are paid back to the card you used to pay, usually within 14 days of us agreeing the refund. It can take a few extra days for the money to show in your account, depending on your bank.